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Operations Coordinator

Business Unit:  Security Services
Career Area: 

Ottawa, ON, CA

Ready to be part of the great GardaWorld team?

Reporting to the Branch Manager, the Operations Coordinator is a central partner in the daily operations of the Ottawa Branch Office. Working closely with the Account Managers, the incumbent manages employees and contracts assigned to them, including scheduling, maintaining great relationships with the sites, and daily problem resolution.



What we offer:

  • We can guarantee a permanent position 
  • We offer competitive wages & comprehensive health benefits 
  • A team of passionate people and an excellent working atmosphere
  • Opportunities to grow alongside GardaWorld
  • We are a team of professionals so your hours will be flexible



Job responsibilities:

  • Manage schedules and assignments planning for various sites, ensuring compliance in terms of staffing.
  • Continuously review the day-to-day operations within the branch to optimize resources, improve profitability and customer service & limit overtime – implementing change where necessary.
  • Coordinate vacation requests and leaves of absences.
  • Approve weekly time sheets and adjust payrolls and invoices when needed.
  • Validate uniform requests and coordinate with the uniform department.
  • Support site supervisors in the managements of guards.
  • Participate in the management of the client portfolio operations in accordance with the collective agreement (planning, cost control, etc.).
  • Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel) are consistently applied across the area.
  • Work with HR, and, in a collaborative manner, apply corporate policies to manage disciplinary matters arising in the branch, including dismissals, grievances, absenteeism health and safety issues, etc. Communicating any changes in terms and conditions to staff on a timely basis.
  • Support the recruitment and onboarding process with all GardaWorld employees.
  • Periodically visit client site
  • Any other related tasks.



Job requirement

  • 3-5 years’ experience in the security industry, an asset
  • Very good knowledge of the Office suite (Word, Excel, etc.)
  • Good negotiation, influencing and entrepreneurial skills
  • Demonstrated analytical and problem-solving skills with attention to detail.
  • Highly customer-services focused with excellent communication skills
  • High degree of integrity, trustworthy
  • Driver's license and ability to travel in Eastern Ontario
  • Bilingualism (English and French), strongly prefered

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Compliance, Payroll, Law, Operations, Legal, Finance

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