Quality Oversight Manager - F/T - YOW - Ottawa Airport

CLASSIFICATION: Non-unionized

REPORTING TO: Regional Quality Assurance Manager　

JOB OVERVIEW

Duties include, but are not limited to the following:

• Performs audits and engages in active oversight to SOP compliance and checkpoint performance
• Oversees and documents compliance with CATSA's SOPs and our GardaWorld Business Manuals
• Provides feedback to Screening Officers and informs Checkpoint Managers of findings
• Intervene immediately if parts of the screening process were no completed or if ciritical aspects of the screening process were performed incorrectly
• conducats or assists audits (CATSAm CGSB, ISO and/or Internal Audits)
• Conducts site inspections, breach investigations and infiltration test investigations
• Is required to perform Quality work in each airport within the division and across the region
• Observes work procesures independently of the Checkpoint Managers and follows through on any SOP no met or understood
• Oversees uniform wear consistent with CATSA's SOPs and inspects each employee during roll call and throughout the shift
• Conducting active oversight of the Pre-Board Screeing (PBS), Non Passenger Screening (NPS) and Hold Baggage Screening (HBS) operations
• Identify opportunities for improvement and provide follow-up, positive and constructive feedback
• Assist with breach and unsuccessful infiltration test investigations
• Assist and support other departments as operationally required

REPORTING

• Assist with the development, issuance and tracking of Corrective Action Plans based on performance evaluations or incidents
• Collects data to measure SOP compliance and Screening Officer performance. Highlights issues, inconsistencies, and trends in scorecard data to assist departments with continuous improvement and root-cause analysis and internal Performance Improvement Plans
• Support the Regional Quality Assurance Manager on Regional projects and continual improvement opportunities

EDUCATION AND SKILLS REQUIRED

• University or College degree in Business Management or Auditing and Assurance
• Experience in aviation services preferred
• Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel and Microsoft Outlook, in particular)
• Excellent written, verbal and communication skills
• Able to meet deadlines while working in a fast paced environment
• Ability to work independently and be a self-starter
• Strong data analysis and analytical skills
• Strong organizational and planning skills in a fast-paced environment
• Excellent time management skills and ability to multi-task and prioritize work
• Previous experience in auditing in an asset
• Bilingual in English and French is an asse
• Previous experience in a unionized environment is an asset

AC19