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Quality Oversight Manager - F/T - YOW - Ottawa Airport

Business Unit:  Aviation Services
Career Area:  Airport Security Screening

Ottawa, ON, CA


REPORTING TO: Regional Quality Assurance Manager 


Duties include, but are not limited to the following:

  • Performs audits and engages in active oversight to SOP compliance and checkpoint performance
  • Oversees and documents compliance with CATSA's SOPs and our GardaWorld Business Manuals
  • Provides feedback to Screening Officers and informs Checkpoint Managers of findings
  • Intervene immediately if parts of the screening process were no completed or if ciritical aspects of the screening process were performed incorrectly
  • conducats or assists audits (CATSAm CGSB, ISO and/or Internal Audits)
  • Conducts site inspections, breach investigations and infiltration test investigations
  • Is required to perform Quality work in each airport within the division and across the region
  • Observes work procesures independently of the Checkpoint Managers and follows through on any SOP no met or understood
  • Oversees uniform wear consistent with CATSA's SOPs and inspects each employee during roll call and throughout the shift
  • Conducting active oversight of the Pre-Board Screeing (PBS), Non Passenger Screening (NPS) and Hold Baggage Screening (HBS) operations
  • Identify opportunities for improvement and provide follow-up, positive and constructive feedback
  • Assist with breach and unsuccessful infiltration test investigations
  • Assist and support other departments as operationally required



  • Assist with the development, issuance and tracking of Corrective Action Plans based on performance evaluations or incidents
  • Collects data to measure SOP compliance and Screening Officer performance. Highlights issues, inconsistencies, and trends in scorecard data to assist departments with continuous improvement and root-cause analysis and internal Performance Improvement Plans
  • Support the Regional Quality Assurance Manager on Regional projects and continual improvement opportunities



  • University or College degree in Business Management or Auditing and Assurance
  • Experience in aviation services preferred
  • Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel and Microsoft Outlook, in particular)
  • Excellent written, verbal and communication skills
  • Able to meet deadlines while working in a fast paced environment
  • Ability to work independently and be a self-starter
  • Strong data analysis and analytical skills
  • Strong organizational and planning skills in a fast-paced environment
  • Excellent time management skills and ability to multi-task and prioritize work
  • Previous experience in auditing in an asset
  • Bilingual in English and French is an asse
  • Previous experience in a unionized environment is an asset



GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Business Manager, Manager, QA, Quality, Management, Bilingual