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Screening Point Manager

Business Unit:  Aviation Services
Career Area:  Operations and Administration

Ottawa, ON, CA

Come build your career at GardaWorld!


With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with

confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide

customer value continues to differentiate us. We are one of the most trusted consulting, investigation and security firms

in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and



GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security

Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public

and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals

understand that travel still needs to be a positive experience and know how to respond to challenging situations. The

friendly, approachable manner of the GardaWorld team is part of what sets us apart.


We are currently hiring an individual for the role of Screening Point Manager - Ottawa Airport


Reporting to the Operations Manager, the Screening Point Manager (SPM) is responsible for the efficient and effective management of the day-to-day screening checkpoint operations. This role manages unionized screening personnel to support working at their designated checkpoints by providing direction, leadership, mentoring, coaching and correction to ensure optimal customer service and safety for the traveling public.


General Responsibilities:

  •  Manage performance of the screening personnel to ensure continuous excellence in performance
  •  Coordinate breaks and movement of screening personnel to maximize efficiency of screening in conjunction with passenger volumes
  •  Coach, mentor, correct and discipline direct reports on conformity to the standards of performance by providing feedback on areas of improvement to           professional standards
  •  Communicate changes and updates to Standard Operating Procedures (SOP), Bulletins, directives, information or security notices, and any other     information in a timely manner
  • Direct the workforce by adjusting employee allocation and deployment at each screening checkpoint to optimize scheduling and maximize the productivity   and staffing of checkpoints to meet operational requirements
  • Conduct performance/annual reviews and 30/60/90-day evaluations for screening personnel
  • Coordinate and support training, ensuring requirements are met for the Recurrent Learning Program, certification, and re-certification requirements
  • Conduct and track daily briefings with screening personnel
  • Implement contingency and/or emergency preparedness plans as prescribed by the client and resolve contingencies and emergency procedures as they arise
  • Ensure deployment of resources is completed by qualifications and ensure that there are bilingual personnel at the screening points as per the SOP
  • Ensure all screening equipment is tested and functional as prescribed by the client
  • Complete all daily testing equipment documents as per SOP
  • Foster teamwork with screening personnel and key stakeholders
  • Other Duties as required



  • Post secondary education in Business Management/Aviation or a related field of study is an asset
  • Minimum two (2) years experience managing in unionized environment preferred
  • Ability to work in a 24/7 fast paced environment
  • Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel and Microsoft Outlook)
  • Excellent written, verbal and communication skills
  • Ability to work independently and be a self-starter
  • Excellent time management skills and ability to multi-task and prioritize work
  • Experience and knowledge of aviation industry is an asset
  • Previous screening in aviation experience is an asset
  • Bilingual in English and French is an asset




GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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