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Security Guard, Canada Post Security Operations Centre

Business Unit:  Security Services
Career Area:  Security Guard

Ottawa, ON, CA

Are you ready to suit up?

If you are looking for a fulfilling job with ample responsibility to build a variety of vital skills required in any workforce, this is the one for you! 

We provide people with growth opportunities. 30% of our frontline employees are promoted to become part of our operation teams. 

Despite the challenges over the last year, we’re growing our ranks in Ottawa now more than ever! We are looking for bilingual, quick-thinking, motivated indivduals with strong computer knowledge. The Security Operations Centre at Canada Post offers a unique, high-level security position unlike others.

What you’ll be doing

  • Be part of a collaborative and proactive team that is required to work on 24/7/365 rotating shifts
  • Provide exceptional customer service over the phone, email, and in person
  • Alarm monitoring for intrusion, robbery or other
  • Remote level 1 troubleshoot for alarms or access control issues, escalate when required
  • Dispatch of personnel and escalation if required
  • Access control with voice communication to certain facilities across the country
  • Performs active monitoring of various security systems, including CCTV and access control
  • First line response for telephone calls, emails or walk ins from various stakeholders, including law enforcement agencies, federal/provincial/municipal investigative bodies and all internal Canada Post lines of business
  • Performs accurate data entry in a timely manner, including creation of cases that require escalation
  • Performs intake, triage and escalation of events/incidents reported to the Security Operations Centre
  • Responsible for issues, incidents and events that are sensitive and confidential
  • Escalates incidents to a Canada Post Officer immediately when required
  • Monitor media via monitor screens that are sensitive or involve Canada Post

What we offer

  • We offer competitive wages & comprehensive health benefits   

  • Uniform provided free of charge 

  • Opportunities to grow alongside GardaWorld 

  • Continuing education through GardaWorld Campus like Use of Force training 

What we’re looking for

  • Must be bilingual (English and French)

  • A valid security guard license and first aid card 

  • Available to work flexible hours 

  • Have a clear criminal background

  • Be eligible to work in Canada

  • Able and willing to obtain a Secret Level Security Clearance from the Government of Canada

  • Computer knowledge – able to learn quickly use of computer systems and software, such as ThinkLP, Word, MS Office, and various alarm software  


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Security Guard, Security Officer, Security, Operations, Bilingual

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