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Operations Coordinator

Business Unit:  Security Services
Career Area:  Operations and Administration

Regina, SK, CA

Your mission at GardaWorld:


The primary mandate for the Operations Coordinator will be the development and application of resources necessary to fulfil service delivery commitments to the region including, scheduling, mobile division, office management, customer relations, day-to-day branch operations, client management and recruitment. A priority to this position is the retention of existing clients, employees, and daily problem resolution.


Reporting to the General Manager of Saskatchewan your duties will include:


  • Oversee the consistent execution of service requirements for the Regina branch.
  • Continuously review the day-to-day operations within the branch to optimize resources, improve profitability and customer service & limit overtime – implementing change where necessary.
  • Drive efficiencies throughout the operation in conjunction with other Branch staff.
  • Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel) are consistently applied across the area.
  • Provide coaching and mentoring to the supervision team by setting clear objectives, communicating openly, holding/participating in regular meetings, monitoring performance, and taking corrective action (as appropriate) to ensure corporate and branch goals are met
  • Ensure that staff maintain a high level of customer care (measured by contractual requirements); monitor service levels and implement change as needed
  • Work with HR, and in a collaborative manner, apply corporate policies to manage disciplinary matters arising in the branch, including dismissals, grievances, absenteeism health and safety issues, etc. Communicating any changes in terms and conditions to staff on a timely basis.
  • Support the recruitment and onboarding process with all GardaWorld employees
  • Oversee all uniform activities and inventory at branch level


What we offer:

  • We offer competitive wages and comprehensive health benefits
  • Corporate discounts
  • Training and career development


Application Requirements:


  • 3-5 years experience in the security industry.
  • Good negotiation, influencing and entrepreneurial skills
  • Demonstrated analytical and problem-solving skills with attention to detail.
  • Highly customer-services focused with excellent communication skills
  • Very good people management and team building abilities
  • Ability to manage the implementation of strategic objectives
  • Strong relationship builder, proactive, and highly results driven of how technology can enable a business to be more efficient
  • High degree of integrity, trustworthy
  • Computer literate – an understanding



GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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