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Regional Operations Manager - Mozambique

Business Unit:  International Security Services
Career Area:  International


GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk management.


Our corporate vision is to be the recognized global leader in providing comprehensive security, crisis response and risk management services in high-risk and complex environments delivered at a world-class level by the best quality personnel in the industry. Our mission is to protect and support our clients, securing their place in a complex world by consistently delivering quality services and value, while growing our business.



Regional Operations Manager

Role Type

Employee, GW Mozambique Limitada


RMT – Palma Mozambique


Palma (ROM-Palma), Mozambique

Est. Start Date

TBC (subject to further confirmation/successful onboarding/visa processing)

Duration of Task

02 Year Fixed Term Contract


GardaWorld offers a competitive daily rate (Contractor will only be paid whilst on-duty – no payment made for Off-duty) 

 *subject to local tax (if applicable) 

Duty Rotation

8 weeks on, 4 weeks off, subject to operational requirements

The ROM will have to ensure that the local team are correctly managed and trained to cover absences. Expatriate oversight in country will be available to cover leave periods, however physical presence in Palma during leave is not guaranteed due to other commitments. Planning for leave periods to take this into account

Travel Pay

Contractors are entitled to pay while travelling.

Visa Requirements

The Company shall be responsible and liable for the multi-entry visa and work permit cost as required in order to deliver the Services. Any visa costs incurred by the Contractor shall be reimbursed.


GardaWorld will provide the Independent Contractor with appropriate accommodation, insurance and flights while on duty.


Food, Accommodation and General Expenses:

Company will provide the Contractor with transportation and accommodation as necessary whilst the Contractor is engaged in a project.

Flight Package

GardaWorld will provide an economy class return ticket per rotation to the project location from a hub airport as close as reasonably practicable to the Contractor’s declared home address.


The Contractor will be asked to declare their preferences for a primary, secondary and tertiary hub airport from the GardaWorld hub list at the commencement of their engagement. Where possible and commercially acceptable, GardaWorld will look to book travel to and from one of the preferred hubs.


The Contractor will be responsible for any travel arrangements between the hub airport and their home address.  The Company will pay for any transfers from the airport near the project location or such other intermediate landing location to the Consultant’s accommodations at the project.


Further information can be found in the GardaWorld Contractor Travel Standard Operating Instruction (SOI), copy will be provided upon acceptance.

Role Requirements

Reporting to the  DOps Mozambique, the responsibilities of the  ROM - Palma, Mozambique are as follows:


  • Knowledge of and competence in designing and delivering integrated (physical, human, technology, community, information and reporting as well as consulting etc.) security solutions.
  • Competent at managing a SHE programme across all operations of the business.
  • Must have a critically keen eye for detail in terms of cost control measures, uniform standards, compliance with all operational SOP’s and labour efficiency to ensure service delivery as well as management of customer complaints and terminations.
  • Ability to produce complex conceptual written proposals/documentation (aimed at new business).
  • Ability to develop / design, plan and run small, medium and large scale integrated security projects safely and efficiently while in compliance with the country specific labour laws.
  • Must have excellent written and verbal communication skills in order to convey complex messages across a wide ranging audience.
  • Advanced communication skills are required to act as a subject matter expert when providing advice and recommendations, and to communicate with key stakeholders on sensitive subjects.
  • Must have a detailed working knowledge of Microsoft office and IT in order to present and accurately maintain internal and external reporting requirements.
  • Demonstrates integrity and upholds ethics and values.
  • Promotes and defends equal opportunities, builds diverse teams.
  • Understanding of the key relationship between contract management, rostering systems and then payroll and billing i.e. manpower and revenue assurance.


The incumbent requires experience working:

  • In Mozambique and ideally speaks Portuguese and or Swahili to a competent standard.
  • Competence in reading and writing Portuguese would be an asset although not a prerequisite.
  • Minimum of 10 years of security management experience and ideally 3 – 5 years managing a manned guarding operation in remote and or austere environments.
  • Minimum service in the military or police of 5 years.
  • Ideally will have managed security operations in the mining and or oil and gas sectors with a minimum of 5 years’ experience in Africa.
  • Demonstrable experience of carrying out security risk assessments, producing a report and presenting key findings and recommendations which can contribute towards the design of security solutions to meet client requirements.
  • Clear proof of being able to work as part of and lead teams to achieve the delivery of sustainable safe and successful operations. This includes talent identification, succession planning and team building.
  • Has worked closely with key external stakeholders such as but not limited to local communities, Government agencies and Aid organisations, which ensure safe and secure security operations.
  • Able to operate independently in remote and at times hostile environments in support of the company and or a client. 



Services provided by the Contractor shall be those typically expected for someone in the Position and include, but not be limited to the provision of ops support to ensure the safety and security of all client staff and other personnel who come under duty of care of RMT, Mozambique. Services the Contractor can expect to carry out, would include: 


  • To be resident at the GWML operational facility in Palma and be responsible for the daily efficient and effective management of all GWML operations in and around the Palma area.
  • To ensure a detailed understanding and knowledge of all GWML and client sites both within the environs of Palma town and within the Afungi LNG Project area – “The DUAT”.
  • To gain a thorough understanding of the work carried out at the CCS-JV contract by GWML and have the ability to stand in for the GWML Project Manager in extremis.
  • Facilitate Procurement, Logistics and Administrative needs to ensure the smooth running of all services and projects
  • Lead Health, Safety, Environment, Quality, Risk, and Business Continuity efforts across GWML’s Palma Operations
  • Responsible for leading on the investigation and AAR process associated with all operations related incidents across GWML’s Palma Operations.
  • Undertake other duties as required by the CD and DOps.
  • Responsible for delivering and maintaining the highest possible standard of service delivery across all company operations.
  • Responsible for Labour Efficiency across the business and ensuring that staffing is maintained at contractually stipulated levels at all times.
  • Responsible for delivering services / projects on time and within or preferably below budget at all times
  • Responsible for ensuring that all personnel deployments and services rendered to clients are correctly detailed and accurate billing information is passed to the GWML Finance Department in Maputo.
  • Responsible for (in conjunction with the DOps) regularly assessing the threat status affecting the Company’s operations in Palma, Afungi and the surrounding areas as far to the South as Pemba and then presenting findings and recommendations to mitigate key risks identified.
  • Regularly review and revising the training curricula, training aids, methods of instruction and managing the training team to deliver consistent and professional levels of training across all sites in the Palma / Afungi area.
  • Support the Country Director (CD) and the DOps with regards to sales and marketing efforts which may include but not be limited to conducting security risk assessments, site surveys, designing security solutions to meet client requirements, meeting and presenting to potential new customers and attending events.
  • Responsible for internal company and local compliance across GWML Palma Operations. Ensuring in-country activities are conducted in-line with GardaWorld procedures, processes, and policies and with its Business Management System to include record keeping and maintenance as well as managing reports and returns.
  • Build and sustain professional relationships with key clients and external stakeholders.
  • Responsible for the management of customer complaints to ensure issues are resolved promptly.
  • In conjunction with the DOps and HR Manager, ensure industrial relations are managed effectively at all times.
  • Undertaking any other direction or reasonable request given by appropriate GardaWorld Management team in accordance with GW Standard Operating Procedures and Guidelines

For further information about GardaWorld please follow link: www.garda.com/gw

Please note: any Information provided shall be used by GardaWorld to evaluate your qualifications for engaging as a contractor.


Presentation of falsified credentials or false statements can lead to termination of any engagement (or future engagement) with the company. 


Any deployment to any region in which GardaWorld operates carries a degree of risk, for more information please go to https://www.garda.com/crisis24/country-reports where you can obtain the latest analysis, information and threat assessment.


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.