Screening Contractor Training Representative

This position is open exclusively to current Screening Officers of Garda Security Screening Inc. based at YAM, YHM, YKF, YTS, YSB or YQG.

Responsibilities

• Delivers on-the-job GardaWorld and CATSA-mandated training such as but not limited to: requisite post-course practical training and refresher courses, PIP/PERS, Non Screening Time training requirements, and other security and customer service training (e.g., practice sessions).
• Monitors tests and assessments related to all elements of CATSA’s NTCP program, and GardaWorld skills development sessions.
• Supervises Screening Personnel participation in practical skills development sessions
• Implements training for new operating procedures.
• Supports new hire orientation training.
• Manages and delivers individual training improvement plans.
• Deliver CATSA SOBs and SOPs as they are released
• Provides checkpoint & oversight support where required.
• Provides recommandations on certification maintenance.
• Provides coaching, correction and overall feedback to Screening Officers.
• Intervenes immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly.

Position Requirements

• Minimum of 12 months experience working as a certified Screening Officer.
• Minimum of 12 months with no PERs requiring a coaching plan
• Obtain a 90% or greater on the annual RLP exam
• Obtain a 90% or greater on the annual X-Ray exam
• Anyone who has not completed the aforementioned exams must complete and achieve the 90% score to be eligible for appointment for SCTR training.
• Appointment to training for role will be completed by seniority for all qualified candidates
• Due to operational requirements candidates are required to hold FBS ATR and NPS qualifications.
• All endorsements must be in good standing and no performance or attendance related events (GardaWorld or CATSA issued) in previous 12 months.
• Must be open and willing to travel to other Airports to support training efforts.
• Must have excellent communication skills; fluent in written and oral English.
• Must have a desire for service excellence and excellent customer service skills.
• Must have shown good team work abilities and interpersonal skills.
• Must be attentive to detail and able to think creatively.
• Must be reliable, independent and able to handle stress.
• Must be able to stand and walk for extended periods of time.
• French fluency is an asset.
• Time management/ self motivating.

Wage: $31.81 CAD/hour