Operations Coordinator

Job Title:  Operations Coordinator

Reports to: Operations Manager

Purpose of Position

The Operations Coordinator plays a crucial role in supporting the Operational Manager and overseeing the efficient operation of security services in alignment with the Canada Border Services Agency (CBSA). This position is based on site at the Immigration Holding Centre in Surrey and plays a pivotal role in providing management support, ensuring scheduling accuracy and compliance with operational procedures along with ensuring security delivery is at the highest degree.

Work Environment

This position will be based out of the CBSA Immigration Holding Centre, a federal holding center, used to detain individuals who are subject to immigration control measures. In order to be successful in this environment, you are required to be vigilant, empathetic and have the ability to work in a fast paced, high-pressure environment.

Structure and Relationship

This position reports to the Operations Manager and will work closely and interact with CBSA staff along with Talent Acquisition, HR, Scheduling and members of the GardaWorld Operations team.

Required Skills

The Operations Coordinator will require the following skill set:

• A minimum of 2 years’ experience in a field directly related to law enforcement (Canadian Armed Forces, Royal Canadian Mounted Police, CBSA, Correctional Services Canada, Police Force etc.) OR:
• Experience specifically working on a Security Guard contract with the CBSA at an IHC or providing care and control of CBSA individuals
• Strong communication skills
• Strong organizational and priority setting skills to ensure goals are met.
• Proven ability to prioritize, multitask in a fast-paced environment with problem solving skills, organizational and analytical skills to deal with competing priorities.

Task Related Objectives

Operations Coordinator conducts the following tasks, including but not limited to:

• Providing management support for the Operational Manager
• Ensuring scheduling and invoicing accuracy and working with CBSA to resolve any discrepancies. 
• Promptly addressing any scheduling discrepancies. 
• Assisting in ensuring that all Contractor resources submitted as a part of the complement meet the requirements. 
• Identifying, documenting and resolving issues and submitting paperwork to the attention of the CBSA and Project Authority.
• Escalating documented unresolved issues verbally and via email to the CBSA and Project Authority. 
• Providing Contractor resource orientation. 
• Identifying and auditing Contractor resource training gaps. 
• Ensuring Shift Supervisors and guards comply with all POSOPs. 
• Providing support, assistance, and ongoing training to Shift Supervisors. 
•  Implementing problem solving methods and recommending possible solutions in 
  order to improve the delivery of security services, to the CBSA Project Authority. 
• Filling in for the Operational Manager and performing the tasks of the Operational Manager, as required. 
• Immediately performing and applying corrective action when there is an obvious 
  service delivery performance issue with Shift Supervisors and guards and providing notification to CBSA. 
• Ensuring that the appearance (i.e., dress) of all Shift Supervisors and guards is in accordance with Section 8.0, ‘Uniform Requirements for All Contractor Resources’, and providing a monthly report. 
• Attending CBSA operational meetings as scheduled and requested.
• Any other duties relating to the services of this Contract 

What we offer you:

• Health Benefits
• Flexible hours 
• Career development and advancement
• RRSP contribution after one year of employment
• Full time permanent position

Salary Range: 67K – 78K

Why Join Us?

This position offers a unique opportunity to take on a leadership role in a dynamic, fast-paced environment.

SSVAN