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Operation Supervisor

Business Unit:  Cash Services
Career Area:  Operations and Administration

Thunder Bay, ON, CA

Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld, we take our security responsibility seriously and strive to inspire trust.  Interested in an enriching and meaningful career? Join our ranks!


We are currently hiring an Operation Supervisor for our branch in Thunder Bay, Ontario.

Your mission at GardaWorld:

Reporting to the Branch Manager, you will be in charge of the Armed Guard team. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensure customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees. 


GardaWorld, Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

We offer:

  • Competitive salary and benefits
  • Permanent position
  • Day shift’s with the possibility of coming in during evenings or weekends when needed
  • Chance to be part of a dynamic team
  • On-site parking
  • International company offering many career opportunities


On a typical day you will:

  • Plan, organize, and manage the work of your employees and ensure customer satisfaction
  • Investigate to verify and resolve customers and shippers complaints
  • Serve as a contact person for all workers from assigned territories
  • Implement schedule and policy changes
  • Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement, and computer use
  • Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
  • Participate in the disciplinary process or settlements of grievances
  • Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
  • Monitor spending to ensure that expenses are consistent with approved budgets
  • Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
  • Prepare management recommendations, such as proposed fee or schedule changes
  • Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures


Your profile :

  • 5 years’ experience in administration and management of unionized employees
  • Available to work on a daytime schedule
  • Excellent written and verbal communication skills (English)
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Valid driver’s license with a good driving record
  • Health and Safety management experience
  • Working knowledge of WSIB reporting process
  • Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
  • Driven by offering exceptional customer service
  • Sense of urgency, outstanding communication and problem solving
  • Strong teamwork and partnership orientation
  • Mechanical and/or electrical inclination is an asset


Interested in the challenge?

GardaWorld offers personal growth and advancement opportunities, fosters a collaborative environment, and encourages team cooperation. You can make a difference in a company that gives you latitude to deliver the best customer service.
We are an equal opportunity employer and take pride in having a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status

We thank all candidates for their interest; however, we will communicate only with the selected candidates.


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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