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Operations Supervisor

Business Unit:  Security Services
Career Area:  Operations and Administration

Thunder Bay, ON, CA

The Operations Supervisor (O/S) works from the Thunder Bay office and is responsible for the timely scheduling of guards and assignments; ensuring client satisfaction and operational success by meeting assigned KPI’s including managing overtime and open hours; recruiting best in class resources and ensuring a full staff compliment for all accounts; branch office administration; operational support for Mobile Supervisors and Account Management team.

  • Scheduling
  • Recruiting
  • Guard POC (Point of Contact) for schedules, payroll and inquiries
  • Administration and A/M Support
  • Branch Office and security operations in accordance with GardaWorld company policies and mandates


The O/S will be the primary liaison between guards and GardaWorld team members, including scheduling, payroll, recruiting and support teams.

What does a Operations Supervisor in Thunder Bay do?


  • Ensure all schedules are updated daily to ensure accuracy and zero errors
  • Mitigating overtime by advance scheduling and managing assigned weekly hours
  • Fill shifts with qualified candidates based on client, training and contractual needs
  • Track and coordinate guard training, maintain a training matrix for portfolio of guards and sites
  • Create and maintain employee and client files in accordance with GardaWorld policies
  • Review GTrack and distribute and action reports as required
  • Answer incoming calls to office and respond to inquiries in a professional manner
  • Participate in all training as assigned and required
  • Develop Standing Orders in compliance with GardaWorld protocols for all accounts and start ups
  • Create Pre-Site Hazard Assessments for all sites and maintains annual schedule for update and compliance
  • Maintain a uniform inventory and places orders regularly and as required and approved
  • Assist with New Account Start Ups and close outs
  • Provide communication to mobile supervisors on scheduling and operational updates daily and as required
  • Facilitate GardaWorld Orientation of new guards per established requirements
  • Manage the coordination and placement of new guards from recruiting into CBA’s for permanent assignment
  • Oversee internal transfers of current guards within the portfolio in conjunction with Account Managers
  • Ensure documentation of employee extractions from accounts; reasons; track redeployment offers and update employee files
  • Use reports applicable to the business including overtime reports, account requirements, staffing updates, license status to support portfolios
  • Complete Standing Orders, Pre Site Hazard Assessments, and ensures client files are updated annually

Qualifications to become a Operations Supervisor in Thunder Bay ?

  • The O/S will be required to be proficient in GardaWorld operating procedures including Office 365, Scheduling Software and be able to produce reports as associated with the current platforms.
  • Understand CBA protocols and procedures, H&S and Business Management manuals
  • Excellent deportment and communication skills
  • Be flexible in working off hours as required
  • Must be an organized self-starter
  • Able to work unsupervised in a fast-paced and stressful environment


Interested? Apply online or forward your resume to Jaryd on his email id: jaryd.glowatch@garda.com

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Manager, Payroll, Business Manager, Operations, Management, Finance

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