Retail Security Supervisor

Business Unit:  Security Services
Career Area:  Operations and Administration
Location: 

Thunder Bay, ON, CA

Are you ready to embrace an exciting supervisory role?

If you are looking for your next professional challenge, we have an opportunity for you! As a Retail Security Supervisor you will play a key role in the day-to-day operations and success of the Security team at a high profile retail location.  Focused on the safety of all staff and visitors, the Security Guard Supervisor is responsible for managing contract operations, a team of security guards, as well as overseeing call response and day-to-day activities to ensure compliance with applicable laws, procedures and position directives.

Schedule: Monday to Friday 0800-1600 (Successful applicants will need to be able to work flexible hours should business needs dictate)

Pay Rate: $22.00 - $25.00 dependent upon experience and training

What's in it for you?

  • We offer competitive wages & comprehensive health benefits
  • We can offer 40 hours/week
  • Uniform provided free of charge
  • Opportunity for Career Path Progression within GardaWorld
  • Continuing education through GardaWorld through specialized training, online courses and professional development

What does a Contract Security Manager do?

  • Plan, direct and ensure the smooth running of operations
  • Train, retain and develop your security team
  • Develop and implement procedures and policies for security operations
  • Make recommendations to improve and optimize the security service
  • Manage schedules, special projects, daily staff operations
  • Responsible for assisting with site security & safety programs
  • Respond to security incidents as a lead investigator-from initial investigation, reporting, communication of details of incident, liaising with appropriate personnel and emergency services if required
  • Assign security team audits, supervise completion, verify results. Communicate and log details of audits to track trends and patterns
  • Direct security and staff response in the event of an emergency. Act as primary security role
  • Provide outstanding leadership to a group of front-line security staff across multiple campuses

Qualifications to become the Contract Security Manager

  • 3 to 5 years experience in personnel management in a unionized environment

  • Excellent oral and written English communication skills 

  • Good knowledge of Microsoft Word, Excel and Outlook

  • Valid security guard license and first aid certification

  • Available to work flexible hours

  • Be eligible to work in Canada

  • Professional attitude and ability to maintain and promote harmonious relationships with clients and staff

  • Some College/University asset such as Police Foundations, Criminology, Administrative Knowledge of Legal Procedures and Criminal Code

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


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