Account Director

Ready to lead high-profile security operations? 


We’re hiring an Account Director to oversee complex, multi-site security operations for one of our clients in the Technology Sector, located in Downtown, Toronto. This role is responsible for ensuring operational excellence, maintaining the highest safety standards, and delivering exceptional client service.

You will be the primary liaison between our operations team and senior client leadership — leading strategic meetings, presenting key performance updates, and ensuring security programs align with client objectives. This position requires a unique blend of executive presence, operational expertise, and hands-on leadership.

What’s in it for you

• Competitive salary + comprehensive benefits

• Advanced training and certification opportunities

• Career growth in a global security organization

• Full-time leadership role with both strategic and operational scope

Key Responsibilities

• Lead and manage security operations programs across multiple high-profile corporate locations

• Act as the senior point of contact for the client — liaising with executives, hosting regular meetings, and presenting operational updates

• Direct executive protection operations for leadership teams and large-scale events (including conferences exceeding 100,000 attendees)

• Oversee facility access control, including badging programs, audits, and policy enforcement

• Monitor and respond to security system alerts, threats, and incidents

• Conduct regular audits of all security, safety, and medical readiness systems (door/panic alarms, AEDs, medical kits, cameras)

• Support crisis coordination, including evacuations, lockdowns, and recovery operations

• Manage patrol operations, incident response, and de-escalation procedures

• Liaise with law enforcement and emergency services during incidents or high-profile events

• Oversee case management, investigations, and policy documentation

• Compile and present security metrics in Quarterly Business Reviews

Qualifications & Experience

• Valid provincial Security Guard Licence and WSIB-approved First Aid/CPR certification (required)

• Must have 7+ years of progressive leadership experience in multi-site security operations, corporate security, or account management

• Previous experience in law enforcement, military, or executive/close protection (preferred)

• Proven ability to engage with senior stakeholders, lead high-level meetings, and present findings in a clear, professional manner

• Track record of managing large teams and delivering complex security programs on time and within budget

• Skilled in incident command systems (ICS), active threat response, and behavioral threat recognition

• Strong written and verbal communication skills, including professional report writing

• Proficient in Microsoft Outlook, Teams, and security monitoring/case management platforms

• Ability to work with discretion and professionalism in high-profile, high-pressure environments

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