Share this Job

Account Manager, Security Services

Business Unit:  Security Services
Career Area:  Security Guard

Toronto, ON, CA Scarborough, CA Mississauga, ON, CA

GardaWorld Account Manager 


Business Unit:  Security Services 
Location:  Greater Toronto Area 


About GardaWorld 

GardaWorld is one of the leading companies of Canada’s Security Solutions. We provide risk management solutions for our clients with a team of security professionals, which are highly experienced & qualified.


GardaWorld is currently hiring an Account Manager for our Protective Services business line. In this role, you will be responsible for the effective management of all issues in your assigned account portfolio with a focus on delivering a high level of service.  You will be liaison for clients, GardaWorld team memers and internal operations and act as the primary point of contact for client service, employee performance and incident esclation.  If you bring experience working in a leadership role and thrive in a fast paced role where building relationships is a key factor to your success then this may be an ideal opportunity for you!   We are looking for security professionals who are passionate about the industry and looking for an opportunity to develop their careers with a leading organization! 


Account Manager duties will include:

  • Maximizing customer retention by driving and ensuring customer satisfaction
  • Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy
  • Developing intimate familiarity with customer culture, requirements and day to day operations
  • Ensuring customer expectations and contractual requirements are translated into operating instructions, including Standing Orders
  • Facilitating activities related to new account start-ups and closeouts
  • Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate, as well as the company’s contractual obligations          
  • Driving corrective action and organizational engagement on any site specific operational or disservice issue, per requirements under our corporate standards
  • At large sites, directly managing assigned Account Directors or Site Supervisors, and providing performance management and career development
  • Facilitating essential personnel management for staff and non-supervised accounts including evaluation of field staff
  • Completing requisitions, logs, reports, and associated documentation per our corporate process
  • Overseeing internal transfers of current guards within the portfolio
  • Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, licence status to manage portfolios
  • Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
  • Ensuring site operations are conducted with prescribed GardaWorld Professional Standards through regularly scheduled site visits
  • Coordinating with union representatives on personnel related matters as required

Account Manager Qualfications:

  • Previous professional experience in the Security industry is a definite asset
  • Post secondary education in a Security related field is an asset
  • Certified Protection Professional (CPP) or other relevant designations are a definite asset  
  • Excellent communication skills – written and verbal
  • Strong organizational skills and a demonstrated ability to work in a fast-paced environment
  • Flexibility to work outside of regular business hours to meet business demands
  • Ability to travel to designated sites to meet with clients and field staff, as well as report to the respective branch offices.   

Interested in the Account Manager role at GardaWorld?

Please send your resume to: ss.ont.recruitment@garda.com


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.