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Bilingual - Tactical Scheduler, GTA

Business Unit:  Security Services
Career Area:  Security Guard
Location: 

Toronto, Ontario, CA

Bilingual Tactical Scheduler

If you are looking for a fast-paced role where you can make a direct impact on daily operations, this opportunity is for you. As a Bilingual Tactical Scheduler, you will play a key role in coordinating staffing requirements, managing scheduling requests, supporting operational teams, and ensuring exceptional service delivery across the GTA. You will be responsible for maintaining coverage, responding to employee and client inquiries, and supporting the Regional Operations Centre on a shift-to-shift basis.
 
We are growing our Operations Centre team in Toronto. If you enjoy problem-solving, multitasking, and working in a dynamic environment, we want to hear from you.
 

What's in it for you?

  • Competitive hourly wage - $25.00/hr
  • Full-time opportunity
  • Continental rotation schedule averaging 42 hours per week
  • Career advancement opportunities within GardaWorld
  • Ongoing training and development
  • Professional and collaborative work environment
  • Opportunity to work with one of Canada's leading security organizations
  • Location: North York, ON M3C 3E5 

Responsibilities for Bilingual Tactical Scheduler

  • Monitor and respond to incoming phone calls and emails in a timely manner
  • Manage employee book-offs and secure suitable replacement personnel
  • Create and maintain schedules using workforce management software
  • Ensure all open shifts are filled while minimizing overtime costs
  • Coordinate with Account Managers, Portfolio Directors, clients, and security personnel
  • Administer schedule changes and staffing adjustments
  • Monitor employee safety and operational compliance programs
  • Escalate operational concerns, customer complaints, and service issues as required
  • Maintain accurate scheduling records and operational documentation
  • Participate in projects and initiatives that support Operations Centre objectives

Qualifications for Bilingual Tactical Scheduler

  • High School Diploma or equivalent
  • Fluent in both English and French (verbal and written)
  • Experience in scheduling, dispatching, workforce coordination, customer service, or a related field
  • Strong communication, organization, and problem-solving skills
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
  • Ability to prioritize tasks and make decisions in a fast-paced environment
  • Available to work a continental rotation, including 12-hour day and night shifts, weekends, and holidays
  • Ability to maintain confidentiality and professionalism at all times
  • Must be legally eligible to work in Canada
This posting is for a position that is currently vacant within the organization.
 
SSTOR

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.


Job Segment: Scheduler, Bilingual, Customer Service, Administrative

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