Control Centre Operator, Casual

Ready to suit up as a Control Centre Operator?

Join our Team as a Control Centre Operator. We are currently seeking a reliable and tech-savvy Control Centre Operator to join our dynamic office team at GardaWorld. This casual role offers flexible, on-call hours (no guaranteed shifts), ideal for candidates with prior experience in scheduling, customer service, and working with technology. If you're a proactive communicator who thrives in a fast-paced environment, we’d love to hear from you.

What's in it for you?

• We pay for your training at GardaWorld Campus 

• Structured Security Guard training – the best in the industry 

• The first step in your new career journey 

• We offer competitive wages & comprehensive health benefits  

• Uniform provided free of charge 

• Opportunities to grow alongside GardaWorld 

• Continuing education through GardaWorld Campus like Use of Force training 

Responsibilities for Control Centre Operator

• Create and manage schedules using scheduling software for a designated portfolio of accounts

• Maintain accurate and up-to-date schedules across assigned sites

• Fill all open shifts with appropriately classified guards, ensuring proper coverage

• Confirm and approve billing and payroll for your portfolio of accounts

• Investigate and resolve reported payroll discrepancies in coordination with relevant departments

• Monitor and manage staffing levels, including additional coverage requirements

• Minimize costs related to overtime, training, and show pay through efficient scheduling

• Follow all scheduling instructions and procedures as outlined by management

• Administer and process coverage change orders as needed

• Work collaboratively with different departments within the control centre to provide ad hoc operational and administrative support

Qualifications for Control Centre Operator

• Minimum of Grade 12 education with 1-2 years work experience, with Microsoft Office and Scheduling software knowledge
• Must have excellent customer service skills. 
• The incumbent must have excellent interpersonal, organizing and planning skills, knowledge of Windows operating system, and a thorough understanding of the GTA and GardaWorld accounts. 
• The individual must be flexible and able to work upon short notice
• Must be available 24/7, including days, nights, weekends, and holidays, to work any shift as assigned
• Have a clear criminal background 
• Be eligible to work in Canada 
• Must be able to work continental rotation