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Duty Manager, Control Centre

Business Unit:  Security Services
Career Area:  Security Guard

Toronto, ON, CA


You are a passionate leader and you feel like this could be an asset in our team? Make a difference in a company that will allow you to shine.


About GardaWorld

GardaWorld is one of the leading companies of Canada’s Security Solutions. We provide risk management solutions for our clients with a team of security professionals, which are highly experienced and qualified.


GardaWorld is currently hiring a Duty Manager, Central Control Centre for our Security Services Division business line.


Job description

Reporting to the Director of Central Control Centre


Your Duties will include:

  • Ability to create to a positive work environment and create a team atmosphere to obtain desired results from others.
  • Ability to make decisions and “triage” activities in the Operations Centre during periods of high
  • activity.
  • Strong communication and delegating skills.
  • Strong organizational and priority setting skills to ensure goals are met.
  • Computer skills – ability to use Microsoft office suite of programs with efficiency. Be familiar with the operation of the company scheduling system (Vision), mobile dispatch process as well as the Intake desk requirements.
  • Self- motivated able to achieve goals.
  • Excellent problem-solving skills.
  • Ensures operations in the Operations Centre are conducted within Garda World Professional
  • Standards guidelines and Business Management Manual


Work Environment

  • The incumbent will be required to work in a potential fast-paced environment, with varying levels of stress depending on activity levels in the Control Centre.
  • The position is situated inside the Control Centre with the incumbent working at a desk and computer potentially for extended periods of time.
  • The incumbent is required to maintain a high level of professionalism and deportment while working.
  • The position requires the incumbent to commit to a non-routine business week schedule, being scheduled on a continental work schedule averaging 42 hours per week.



  • Minimum 2+ year of Control Centre experience.
  • Call Centre Experience will be considered.
  • Excellent communication, customer service, and organizational skills.
  • Proficient in Microsoft Office (Outlook, Excel, PowerPoint and Word).
  • Proven ability to work effectively under pressure in a fast-paced environment.
  • Leadership and interpersonal skills.
  • Strong attention to detail.
  • Strong task and time management skills.
  • Self-motivated and effective in a team setting and individually.


Interested in the challenge?

GardaWorld applies the principles of employment equity. We thank all applicants for their interest in GardaWorld; however, we will only contact selected candidates.


Please send all applications/resumes to:

Inthu Mathy at inthu.mathy@garda.com   

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Risk Management, Manager, Business Manager, Call Center, Finance, Management, Customer Service

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