Front Desk Administrator – Health & Safety (First Aid)

Ready to combine high-end customer service with health, safety, and first aid responsibilities?

We’re looking for a Front Desk Administrator–Health & Safety (First Aid) to be the first point of contact for a high-profile downtown client in the technology sector. In this role, you will welcome visitors, manage access control, respond to incidents, and ensure the highest standards of professionalism, safety, and discretion. You’ll also play a critical role in workplace health and safety initiatives, supporting inspections, emergency drills, and compliance documentation.

This position is ideal for a polished customer service professional who thrives in a fast-paced environment, can manage multiple priorities seamlessly, and has the confidence to respond to first aid and safety situations with urgency and professionalism.

What’s in it for you

• $42.31/hour + benefits

• Opportunities for career advancement within a global organization

• Ongoing training, including Security, First Aid, and EH&S programs

• Full-time position with steady weekday hours

Key Responsibilities

• Welcome and verify visitors, provide wayfinding, and set a positive tone for the workplace

• Manage access control using Feenics (Access Control) and Avigilon (VMS) systems

• Work seamlessly across multiple platforms, including G Suite, Excel, Slack, Outlook, and CCTV monitoring software

• Maintain a 10-minute email SLA and 3-minute instant message SLA for all communications

• Perform regular walkthroughs to identify safety risks and inspect equipment, reporting maintenance needs

• Respond to incidents, provide First-Aid, and coordinate with emergency response teams

• Write reports using the client’s ServiceNow platform and communicate concerns promptly

• Conduct quarterly workplace health & safety inspections, tracking corrective actions through completion

• Act as the on-site EH&S representative during emergencies, drills, and evacuations, ensuring compliance with procedures

• Maintain safety-related documentation to support regulatory requirements

• Participate as an active member of the site’s Joint Health and Safety Committee (JHSC)

• Complete company-provided environmental health & safety (EHS) training and apply principles in daily operations

Qualifications

• Willingness to obtain a valid Ontario Security Licence (training provided if not already held)

• Minimum 2 years’ experience as a receptionist, executive assistant, or front-of-house administrator

• Must be 21+ years of age

• Exceptional customer service skills with a professional, positive demeanor

• Strong multitasking abilities — able to move between high-priority meetings, visitor management, and incident response without losing focus

• Experience working with G Suite, Excel, Outlook, Slack, Avigilon (VMS), and Feenics (Access Control)

• Ability to write clear, detailed reports using ServiceNow or similar case management systems

• High school diploma or GED (required)

• Ability to pass an extensive screening process

• Strong personal qualities including initiative, attention to detail, resilience, and ownership of work

• Background in security, military, or law enforcement is an asset (but not required)

SSTOR