GardaWorld - Bilingual Business Operations Analyst

About GardaWorld

What's in it for you?

• The typical hiring range for this position is $60k to 75k per year and is specific to candidates in this location. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join!   
• 3 weeks of paid vacation
• Full medical and dental benefits
• Flexible work options, including telework when applicable
• Ongoing training and development

What Your Days Will Look Like

Business Reporting & Operational Support

• Prepare, validate and distribute recurring operational and commercial reports.
• Maintain dashboards and reporting tools to support business performance.
• Support recurring business reviews, forecasting activities and operational reporting requirements.
• Respond to ad hoc reporting and analysis requests.

Business Operations

• Support Sales, Operations and Finance with reporting, billing support and operational coordination.
• Monitor key business metrics and identify reporting discrepancies or operational issues.
• Coordinate reporting activities across multiple stakeholders and business functions.
• Support contract compliance, KPI tracking and operational performance initiatives.

Data Quality & Process Improvement

• Maintain data accuracy and integrity across business systems and reporting platforms.
• Identify opportunities to improve reporting processes, workflow efficiency and automation.
• Support the implementation of new reporting tools and business processes.
• Contribute to continuous improvement initiatives that enhance operational effectiveness.

Collaboration & Customer Support

• Build strong working relationships with Sales, Operations, Finance and Billing.
• Serve as a key point of contact for reporting inquiries and operational data requests.
• Support internal and external stakeholders by delivering accurate, timely and reliable information.

What We're Looking For

Education

• College diploma in Business Administration, Business Technology, Data Analytics, Information Technology or a related discipline, or an equivalent combination of education and relevant experience.

Experience

• 2–5 years of experience in business operations, reporting, sales operations, data coordination or a similar analytical role.
• Experience working with reporting tools, CRM/ERP systems and operational data.
• Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience in security services, logistics or other service-based industries is considered an asset.

Technical Competencies

• Advanced Microsoft Excel (Pivot Tables, Power Query, formulas)
• Power BI (report maintenance and dashboard support)
• CRM reporting (Salesforce, Dynamics or equivalent)
• Data validation and quality control
• KPI reporting and performance tracking
• Report automation (asset)
• SQL or Power Query (asset)

Core Competencies

• Analytical Thinking
• Attention to Detail
• Planning & Organization
• Problem Solving
• Collaboration
• Customer Focus
• Excellent written communication skills (English & French)
• Continuous Improvement
• Accountability