Key Account Manager

Ready to drive growth and lead strategic client partnerships?

Join a global leader in security solutions and help shape the future of client partnerships. We’re hiring a Key Account Manager to oversee GardaWorld’s most strategic customers across multiple industries. This role is responsible for expanding business opportunities, ensuring service excellence, and building long-term executive-level relationships.

You will act as the primary liaison between GardaWorld and senior client stakeholders — leading strategic reviews, presenting performance updates, and ensuring security solutions align with client objectives. This position requires a strong mix of relationship management, business development acumen, and financial oversight.

What’s in it for you

• Competitive salary 

• Career growth in a global security organization

• Leadership role with strategic account management scope

• Opportunities to collaborate with senior leaders across industries

Key Responsibilities

• Act as the primary point of contact for assigned key accounts within defined verticals

• Lead client engagements, including Quarterly Business Reviews (QBRs) and annual strategic meetings

• Partner with Business Development to identify and pursue account growth opportunities

• Develop and execute account plans in collaboration with internal teams and regional leadership

• Manage contract renewals, SLA performance, and RFP responses

• Monitor account financial performance to ensure profitability and accuracy

• Resolve escalations and implement corrective actions to drive continuous improvement

• Collaborate with security experts to deliver assessments and tailored client solutions

Qualifications & Experience

• Bachelor’s degree in Business, Management, or related field (asset)

• 7–10 years of experience in key account management, business development, or client services

• Experience in the security industry or verticals such as Commercial Properties, Distribution & Transportation, Retail, Banking, or Public Administration (preferred)

• Strong knowledge of contract management, SLA oversight, and RFP processes

• Proven success building executive-level client relationships and driving strategic growth

• Financial acumen with experience analyzing account performance and profitability

• Excellent written and verbal communication, negotiation, and presentation skills