Loss Prevention Operations Manager - Ontario

Department: Investigations & Risk Mitigation
Location: Ontario (Toronto), Canada
Reports to: Director, Investigations & Risk Mitigation
Salary: $85,000–$110,000 annually, commensurate with experience and qualifications

Position Overview
The Loss Prevention Operations Manager will lead and develop loss prevention operations across Ontario, with a focus on building a cohesive, consistent, and results-driven program. This role requires an experienced loss prevention professional with strong leadership skills, extensive industry knowledge, and the ability to develop high-performing teams, strengthen client relationships, and implement effective strategies to reduce shrink and mitigate risk.
Working closely with the Director of Investigations & Risk Mitigation, the successful candidate will help standardize operational practices, improve service delivery, develop talent, and support the growth of the loss prevention business.

Key Responsibilities
•    Lead and oversee loss prevention operations and service delivery across Ontario.
•    Build and implement a cohesive loss prevention program with consistent procedures, training, reporting, and performance standards.
•    Lead, coach, and develop employees and supervisors, fostering a collaborative culture of accountability, professionalism, and continuous improvement.
•    Develop and implement strategies to address retail theft, organized retail crime, internal theft, fraud, and inventory shrinkage.
•    Monitor operational performance, analyze trends, and implement improvements to service quality and client outcomes.
•    Build and maintain strong client relationships, address operational concerns, and identify opportunities to enhance service delivery.
•    Support budgeting, staffing, resource allocation, and business development initiatives.
•    Ensure operations comply with applicable legislation, company policies, and client requirements.

Qualifications and Experience
•    5-7 years of progressive experience in loss prevention, asset protection, retail investigations, or a related field.
•    3–5 years of leadership or management experience overseeing teams, multiple locations, or complex operations.
•    Extensive practical knowledge of retail loss prevention, apprehensions, internal investigations, organized retail crime, and shrink reduction strategies.
•    Demonstrated experience building or improving loss prevention programs, operational processes, and performance standards.
•    Proven ability to lead, mentor, and develop teams while fostering a positive and accountable workplace culture.
•    Strong client relationship management, communication, analytical, and problem-solving skills.
•    Experience with operational reporting, performance metrics, and resource management.
•    Knowledge of relevant Ontario legislation and loss prevention best practices.
•    Valid driver's license and ability to travel throughout Ontario as required.
•    Must hold a valid Ontario Security Guard Licence in good standing.

Key Leadership Competencies
•    Strong, collaborative, and people-focused leadership.
•    Strategic thinking and program development.
•    Operational expertise and sound decision-making.
•    Accountability, integrity, and professionalism.
•    Client-focused service delivery and continuous improvement.

Measures of Success
•    Enhancing a consistent, cohesive loss prevention program across Ontario.
•    Improving operational effectiveness and client outcomes.
•    Building a high-performing, collaborative team.
•    Strengthening client relationships and supporting business growth.
•    Implementing measurable performance standards and continuous improvement initiatives.

The Opportunity
This is an opportunity for an experienced loss prevention leader to help shape and grow a provincial program. The successful candidate will bring deep industry expertise, a commitment to developing people, and the ability to build a unified operation that delivers measurable value to clients and supports long-term business growth.

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