Manager, Cash Vault Service

Manager, Cash Vault Service

Your mission at GardaWorld

Reporting to the Senior Director, Cash management, and in collaboration with the CVS managers will oversee Cash vault services (CVS) operations in Toronto.

GardaWorld Cash Services is the leader in business solutions for cash management and a strategic player in the Canadian banking and currency ecosystem. Join our team as we continue to grow and as we develop the cash services of tomorrow!

Your responsibilities

• Oversee the CVS operations in Toronto.
• Provide leadership and direction to team leaders/ managers to improve and sustain high levels of cash management.
• Build team and individual and team capabilities by providing development opportunities such as job shadowing and training with the goal of supporting a flexible workforce.
• Partner with other leaders to manage resources to quickly address resourcing gaps and actively influence cash management policies and procedures.
• Create and own new processes to mitigate losses and recommend changes to business units to improve operational efficiency. Provide relentless attention to the understanding, trending, and root causes of losses
• Ensure that the operational workforce is organized to always be ready to identify and prevent any balancing/ SLA the client experience.
• Develop, monitor, and maintain KPIs tracking the efficiency and effectivity of CVS operations in the region.
• Maintain and improve the quality, conformity, profitability, and safety of the services offered
• Establish and participate in process optimization initiatives
• Responsible for P&L and budget results
• Travel among branches within the region when required
• Any other related task

Your profile

• Proven experience in achieving operational objectives as well as cash management with an emphasis on reducing losses and leading management groups.
• Minimum 5 years of management experience with a team of 20+ people and/or in a multi-site context
• A highly collaborative team player with the ability to build and maintain lasting relationships with corporate departments and key business partners
• Driven to foster and maintain a culture of customer service and continuous improvement
• Experience in developing and implementing strategic term goals.
• Excellent working knowledge of Microsoft Office and other relevant software
• University studies in a related field (Administration, Business Management, etc.) a major asset
• Able to evolve in a dynamic and changing environment
• Critical thinking and active listening

We offer

• Permanent position
• Competitive salary, benefits and bonus plan
• Dynamic work team
• International company offering several long-term career possibilities

TV20