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Manager, Client Services

Business Unit:  Security Services
Career Area:  Operations and Administration

Toronto, ON, CA

Purpose of Position

This position oversees a designated portfolio and is responsible for the preservation and growth of profitable revenue within the associated portfolio.

Work Environment

You will be expected to travel within the assigned portfolio geographic area of accounts for client visits. These are spread across the Toronto and the GTA. The Manager, Client Services will be expected to manage his/her time to accommodate a 24/7 operation.

A mobile phone and laptop computer will be provided by the company for utilization while outside of the office.

Structure & Relationship

This position reports to the Portfolio Director and Regional Director. Within the branch this position will have regular interaction Senior Management, Account Managers, Portfolio Directors, field staff and mobile personnel.

Required Skills

The incumbent will require the following skill set:

  • Incumbent must have and maintain ASIS Certified Protection Professional (CPP) designation
  • Ability to create to a positive work environment and create a team atmosphere in order to obtain   desired results from others
  • Strong communication and delegating skills
  • Strong organizational and priority setting skills to ensure goals are met
  • Computer skills – ability to use Microsoft office suite of programs with efficiency.  Be familiar with the operation of the company scheduling and billing system (Winteam)
  • Self- motivated able to achieve goals
  • Excellent problem-solving skills


Branch and/or Regional Goals at Point of Signing        

  • Retain, improve and development of existing clients and relationships
  • The incumbent will review and participate in annual training on the following areas:
  • Emergency Response Manual/Business Continuity Plan (ERM/BCP)
  • Business (Quality) Management System (BMS)
  • Satellite Branch Training
  • Quality Training
  • Occupational Health & Safety/WHMIS Training


Task Related Objectives

The incumbent is responsible for oversight and management of its designated portfolio and is also responsible for:

  • Manages an assigned group of operational staff who are accountable for the operational performance all assigned sites within their portfolio
  • Renews annual contracts with existing clients, ensuring rate increases where applicable
  • Quarterbacks existing RFP and tender responses in defense of associated revenue
  • Owns the overall customer relationship; advances it up and throughout the client hierarchy
  • Provide quotations to add coverage at existing sites, or at additional customer locations
  • Assesses and recommends an increase (or charges) to the level of protection on a value-added, consultative basis
  • Informs and educates clients on the GardaWorld range of products and services
  • Assesses and report market conditions, competitive pressures, new market/client opportunities and provides recommendations to the business



GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Quality Manager, Manager, Pre-Sales, RFP, Quality, Customer Service, Management, Sales