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National Accounts Coordinator

Business Unit:  Security Services
Career Area:  Operations and Administration

Toronto, ON, CA

This position provides operational coordination for a select group of National Accounts and is responsible for the retention, satisfaction, strategic growth & profitability of the assigned customer group.


Task related Objectives


  • Responsible for oversight, coordination and ensuring execution of all contract terms nationally for designated accounts. This includes required training, oversight and maintenance of required records and KPI/MBR/QBR reporting.
  • Single point of contact for selected National client accounts. Act as Quarterback to manage any issue escalation and required Corrective Action between client and individual regions and monitor effectiveness.
  • Ensure consistent service delivery nationally: streamline and create consistency for processes, policies, reporting, etc.
  • Preservation and growth of account revenue: monitor profitability and make strategic adjustments as necessary based on the overall portfolio.
  • Drive proactive initiatives and monitor success of implementation of said initiatives (can include process enhancements, value adds, cost savings to client/increased profitability, etc).
  • Develop and maintain strong relationships with key customer contacts.


Required Skill


  • A post-secondary education;
  • Experience in direct, responsible charge of a client relationship;
  • A strong sales orientation;
  • Knowledge of the Canadian security industry.
  • Membership in ASIS and other industry associations and designations would be an asset.


We are an equal opportunity employer and the gender is used for the convenience of the text only.


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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