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Operations Manager - Toronto Pearson Airport YYZ

Business Unit:  Aviation Services
Career Area:  Operations and Administration
Location: 

Toronto, ON, CA

 

Build your career at GardaWorld Aviation !

 


GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals understand that travel still needs to be a positive experience and know how to respond to challenging situations. The friendly, approachable manner of the GardaWorld team is part of what sets us apart.

 

 

Headquartered in Montreal, Canada, GardaWorld is the world’s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 122,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East

 

 

 

We are currently looking for an Operations Manager- Toronto.

 

 

Reporting to the General Manager, Operations, the Operations Manager is responsible for daily management and oversight of airport operations within checkpoints. The role holder provides clear direction and holds employees and direct reports accountable to high performance standards while providing motivation towards achieving operational excellence. By fostering interdepartmental connectedness, this role ensures excellence in deliverables and Key Performance Indicators (KPIs) while ensuring passenger safety and client satisfaction.

 

TASKS AND DUTIES

 

Oversee day to day checkpoint operations
▪ Guide and support operations team to ensure daily operational effectiveness
▪ Oversee and manage all aspects of site planning, organizing, training, monitoring, and achieving the overall performance expectations of client, stakeholders, and GardaWorld
▪ Ensure site operations comply with GardaWorld, client and stakeholder, operational and security procedures, policies, and programs
▪ Foster connectedness and collaboration between administrative and operation sectors through timely communication
▪ Conduct directed oversight on screening positions and procedures
▪ Maintain strong relationships with CATSA, union, employees, and other stakeholders
▪ Ensure and oversee document completion in compliance with internal and client expectations
▪ Monitor operational performance metrics and suggests operational improvements
▪ Identify required performance improvements by analyzing data and best practices
▪ Make timely, informed, and realistic recommendations for change and implementation
▪ Use relevant information to prepare budgets and schedule forecasts
▪ Assist General Manager, Operations in long term strategic planning
▪ Assist with internal investigations including but not limited to breach, infiltration tests, security events, human resources events, training events, professional conduct events and attendance events
▪ Develop and implement Screening Point Managers schedules and tracks all vacations and time off
▪ Promote occupational health and safety at screening checkpoints
▪ Support colleagues with investigation, response, and adjudication of level one grievances
▪ Direct, motivate, and coach the performance of direct reports
▪ Perform SITT clock audits
▪ Other Duties as required

 

EDUCATION AND SKILLS REQUIRED

 

▪ University or College Degree in Business Management or other related discipline
▪ Minimum two (2) years of management experience
▪ Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel, and Microsoft Outlook)
▪ Knowledge and understanding of Collective Agreements
▪ Strong strategic development and analytical skills
▪ Ability to work in a 24/7 fast paced environment
▪ Excellent time management skills and ability to multi-task and prioritize work
▪ Excellent written, verbal and communication skills
▪ Ability to excel in stressful situations
▪ Strong organizational and planning skills
▪ Previous experience in Unionized environment is an asset
▪ Familiarity with internal systems, such as GSKED and CATSA’s LMS system is an asset
▪ Bilingual in English and French is an asset

 

DISCLAIMER


All GardaWorld Security Screening Inc. employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada, as a condition of hire. Should you be the successful candidate, you will be required to comply with the GardaWorld’s mandatory Vaccination Policy that is in effect.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


Job Segment: Operations Manager, Manager, Business Manager, Operations, Management, Bilingual

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