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Operations Manager - Toronto Pearson Airport (YYZ)

Business Unit:  Aviation Services
Career Area:  Airport Security Screening

Toronto, ON, CA

With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide customer value continues to differentiate us. Garda is one of the most trusted consulting, investigation and security firms in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and Asia.

This is a unique chance to team up with the Garda team, one of the most trusted consulting, investigation and security firms in the world.

Would you like to take up exciting challenges, be part of a growing firm, and team up with dynamic colleagues? Now is the time to join one of the fastest growing companies in security!

We are currently hiring an Operations Manager, Pearson International Airport in Toronto, Ontario.


Operational Efficiency and Effectiveness

1. Oversees day-to-day operations providing SPMs with direction, guidance and support to ensure operational effectiveness.

2. Oversees and manages all aspects of site planning, organizing, training, monitoring and achieving the overall performance expectations of CATSA, Transport Canada and GardaWorld.

3. Ensures site operations comply with GardaWorld and CATSA's financial, operational and security SOPs, procedures, policies and programs.

4. Monitors operational performance metrics and suggests operational improvements. Identifies needed performance improvements by analyzing internal data and external best practices. Makes timely, intelligent, realistic recommendations for reactive and proactive change.

5. Uses relevant information (like historical resource allocations) to prepare budgets/schedule forecasts.

6. Provides GM information to help with long-term strategic planning.

7. Develops and implements SPM schedules and tracks all vacations, time off, leaves, etc.

8. Oversees issue investigation, resolution and continuous improvement

9. Promotes OHS at the checkpoint and provides leadership of such in conjunction with OHS rep and Human Resources

10. Supports SPM Oversight and Adjudication of Level 1 Grievances


Relationship Management

1. Manages SPM performance.

2. Oversees and manages all aspects of the CATSA operational staff relationship

3. Maintains strong relationships and good communication with all customers and external stakeholders (CATSA, Transport Canada, Airport Authority, Air Carriers, Unions, etc.) to effectively balance and meet their requirements; resolve problems and discuss progress.

4. Communicates clear and specific performance expectations to direct reports.

5. Fosters relationships with shop stewards and union leadership.

7. Reports critical issues to CATSA; shares trends/issues with CATSA’s Regional Operations Manager in weekly meetings.


People Leadership

1. Directs, motivates and coaches the performance of direct reports.

2. Communicates and discusses site performance with direct reports regularly including regular performance reviews

3. Oversees, communicates and constantly monitors the performance of direct reports. Completes annual performance evaluations for direct reports.


4. Executes employee programs for direct reports (i.e., reward and recognition, retention, recruitment and engagement)

5. Conducts interviews for SPM roles in collaborations with GM

6. Conducts interviews and makes hires recommendations for Screening Personnel in collaboration with SPM’s

7. Demonstrates a proactive and methodical approach to identifying high performers and leading development plans for related succession planning


Key Leadership Behaviours

Relationship management: Represents GardaWorld interests clearly; understands operational constraints and opportunities for change; works with others to come to agreement and an accepted course of action.

Service excellence: Responds to clients concerns, attention to execution and compliance precision.

Problem identification and resolution. Provides innovative yet realistic solutions to problems.

Conflict resolution: Diffuses difficult situations to the benefit of all parties, providing constructive feedback and problem solving efforts.

Adaptability: Identifies solutions that support effective and efficient change.

Respect and trust: Earns the respect of the GM, direct reports, employees, and trust of clients and stakeholders.

Integrity: Delivers as promised and works diligently, works in the best interest of all parties.

Communication: Communicates clearly and concisely, verbally and in writing to individuals and teams.

People leadership: Provides clear direction and holds people accountable for high levels of performance, motivates employees to achieve operational excellence.




We thank all applicants who apply, preference will be given to internal employees or candidates with prior managerial experience. Only candidates with suitable qualifications will be contacted.


“GardaWorld Aviation is an equal opportunity employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status or any other protected status.”


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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