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Performance Specialist - Pearson Airport (YYZ)

Business Unit:  Aviation Services
Career Area:  Airport Security Screening

Toronto, ON, CA

Come build your career at GardaWorld!


With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with

confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide

customer value continues to differentiate us. We are one of the most trusted consulting, investigation and security firms

in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and



GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security

Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public

and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals

understand that travel still needs to be a positive experience and know how to respond to challenging situations. The

friendly, approachable manner of the GardaWorld team is part of what sets us apart.


We are currently hiring an individual for the role of Performance Specialist at the Toronto Pearson International



Reporting to the General Manager, Performance and Training, the Performance Specialist will be responsible for, but not limited to the following:


Operational Efficiency and Effectiveness

  • Assess, observe, investigate, record, and if required coach individuals Screening Officer’s
  • performance and compliance with CATSA’s SOPs and GardaWorld’s Quality Management
  • System.
  • Intervene and coach/correct immediately if parts of the screening process were not completed or
  • if critical aspects of the screening process were performed incorrectly.
  • Investigate and address all CATSA or GardaWorld performance events.
  • Conduct all internal investigations including but not limited to breach, infiltration tests, security events, human resources events (examples include harassment cases), training events, professional conduct events and attendance events.
  • Issue discipline including verbal warning, one/three/five day suspensions, as per internal and Collective Agreement processes.
  • Provide recommendations to Human Resources department as required for work performance related termination.
  • Provide nominees for GardaStars and Top Gun programs.
  • Other duties as required.

Relationship Management

  • Collaborate with other members of the Performance Programs team, Operations team and Human Resources team to foster synergy in employee training experiences




Relationship Management:

  • Represent all interests, understand operational constraints and opportunities for change: work with others to agree on accepted action plan.

Problem Identification and Resolution:

  • Provide innovative yet realistic solutions to problems.

Conflict Resolution:

  • Diffuse difficult situations to the benefit of all parties, provide constructive feedback and problem solving efforts.

Service Excellence:

  • Respond to clients concerns with attention to execution and compliance precision.


  • Identify solutions that support effective and efficient change.

Respect and Trust:

  • Earn the respect of GardaWorld’s Client and stakeholders as well as his/her direct reports


  • Deliver as promised and work diligently, work in the best interest of all parties.


  • Communicate clearly and concisely, verbally and in writing to individuals and teams.

People Leadership:

  • Provide clear direction and hold people accountable for high levels of quality, performance and motivates employees to achieve operational excellence.





GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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