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Portfolio Scheduler

Business Unit:  Security Services
Career Area:  Operations and Administration

Toronto, ON, CA


You are a passionate leader and you feel like this could be an asset in our team? Make a difference in a company that will allow you to shine.


About GardaWorld

GardaWorld is one of the leading companies of Canada’s Security Solutions. We provide risk management solutions for our clients with a team of security professionals, which are highly experienced and qualified.


GardaWorld is currently hiring a Portfolio Scheduler for our Protective Services Division business line.  This position works at both locations, Modern and Stanfield Offices.


Job description

Reporting to the Scheduling Manager and works collaboratively with Account Managers, Portfolio Directors, Recruiting, Pay and Bill, etc.


The incumbent is responsible for defined portfolio of customers and accounts. They are responsible for the overall control and reduction of overtime, non-billable costs, and open hours. This position will ensure quality service and overall accuracy, is being provided to customers, both internal and external customers at a Regional Level.



Your Duties will include:


  • Sets up of customers in WinTeam. 
  • Maintain an assigned portfolio of customers/accounts. 
  • Fills all open shifts with the proper classification of guard.
  • Responsible for confirming and approving billing and payroll assigned portfolio.
  • Investigates and resolves reported pay discrepancies.
  • Maintaining staffing requirements and extra coverage.
  • Responsible for controlling and overall reduction of OT, training, and other non-billable costs.
  • Sets up all new coverage orders in WinTeam – creates scheduling master.
  • Administers coverage change orders and cancellations.   


  • 1 to 2 years previous Scheduling experience
  • Excellent communication skills, both written and verbal.
  • Strong customer service experience
  • Excellent analytical and problem-solving skills.
  • Strong Microsoft Office Suite experience, specifically Excel.

Schedule Required to work:

Mon-Fri from 8:00am-4:00pm

Thursday- Monday (Thurs/Fri/Mon from 12:00pm-8:00pm and Sat & Sun from 8:00am-4:00pm)


Interested in the challenge?

GardaWorld applies the principles of employment equity.  We thank all applicants for their interest in GardaWorld; however, we will only contact selected candidates.

Please send all applications/resumes to: 



* Please note end date for internal candidate submissions is September 24, 2020

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Scheduler, Risk Management, Payroll, Administrative, Customer Service, Finance

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