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Portfolio Scheduler

Business Unit:  Security Services
Career Area: 
Location: 

Toronto, ON, CA

Are a passionate leader and you feel like this could be an asset in our team? Make a difference in a company that will allow you to shine. GardaWorld is currently hiring a full-time Portfolio Scheduler

 

Job description

 

Reporting to the Scheduling Manager, you will be working collaboratively with various departments, such as Account Managers, Portfolio Directors, Recruiting and Pay and Bill. You will be responsible for a defined portfolio of customers and accounts, and ensure that there is a reduction of overtime, non-billable costs and open hours. This position will ensure that quality service and overall accuracy is being provided to customers, both internal and external customers at a Regional Level.

 

Your Duties will include:

 

  • Set up of customers in WinTeam. 
  • Maintain an assigned portfolio of customers/accounts. 
  • Fill all open shifts with the proper classification of guard.
  • Responsible for confirming and approving billing and payroll assigned portfolio.
  • Investigate and resolve reported pay discrepancies.
  • Maintaining staffing requirements and extra coverage.
  • Responsible for controlling and overall reduction of OT, training, and other non-billable costs.
  • Sets up all new coverage orders in WinTeam – creates scheduling master.
  • Administers coverage change orders and cancellations.
  • Other duties as assigned.

 

Qualifications:

 

  • 1 to 2 years of previous Scheduling experience.
  • Previous customer service experience.
  • Excellent communication skills, both written and verbal.
  • Excellent analytical and problem-solving skills. 
  • Strong Microsoft Office Suite experience, specifically Excel. 

 

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.


Job Segment: Payroll, Scheduler, Finance, Administrative, Customer Service

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