Portfolio Scheduler

Are you looking to take the next step in your career? As a GardaWorld After-Hours Portfolio Scheduler in Toronto, you will oversee a defined portfolio of customers and accounts and ensure that quality service and overall accuracy is being provided to customers, both internally and externally. You will also be responsible for the overall control and reduction of overtime, non-billable costs, and open hours.

Reporting to the Scheduling Manager, you will work collaboratively with Account Managers, Portfolio Directors, and Recruiting to create and maintain the site schedule.

What's in it for you?

• Opportunity to grow your skills and build a career
• Permanent role 
• Benefits program
• Free on-site parking
• Hourly rate starting at $19/hr

What does a Portfolio Scheduler at GardaWorld do?

• Set up of customers in WinTeam and Gsked

• Maintain an assigned portfolio of customers/accounts

• Fills all open shifts with the proper classification of guard

• Confirm and approve billing and payroll for assigned portfolio

• Investigate and resolve reported pay discrepancies

• Maintain staffing requirements and extra coverage

• Control the overall reduction of OT, training, and other non-billable costs

• Sets up all new coverage orders in WinTeam and Gsked 

• Administer coverage change orders and cancellations

Qualifications to become a Portfolio Scheduler in Toronto

• 1 to 2 years previous Scheduling experience is preferred

• Excellent communication skills, both written and verbal

• Strong customer service experience

• Excellent analytical and problem-solving skills

• Strong Microsoft Office Suite experience, specifically Excel

• Available to work on weekends

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