Security Operations Center Embedded Manager

Are you looking for a role where you can further enhance your management or supervisory skills?

Location: M1W 3E8

Salary: $58,000

Hours: Full-Time, Monday to Friday between 11PM-7AM (overnights)

Job Requirements:

Leadership

• Leading a team of 2 supervisors and 6 employees
• Provide feedback and guidance on a daily basis
• Operating procedure ownership and accountability

Scheduling

• Successfully stadding shifts ensuring properly trained resources are utilized
• Ensuring scheduling structure is properly maintained 
• Ensuring guard deployments are successfully completed 
• Ensure all dispatches are appropriately actioned
• Driving overall performance and ensuring SLA's are met

Training and Recruiting

• Ensures properly graded and trained staffing levels are maintained 
• Provide feedback and coaching on a daily basis on quality, and productivity
• Refresher training, monitoring of site specific metrics for threshold compliance

Incident Management and Escalation

• Engagement on all afterhours incidents
• Providing support and guidance as necessary

Performance Management 

• Coach/counsel and appropriate disciplinary actions when/where required
• Compliance measurement, including tracking
• Random sample audits followed by tracking to ensure compliance 

Open Dialogue and Communication

• Communicates effectively with internal and external stakeholders as necessary
• Escalate challenges or complaints that are identified by the team members 
• Provide feedback and suggestions to drive a continous improvement culture

Qualifications

• Ontario Secondary School Diploma or equivalent
• Must have 2-3 years of previous management or supervisory experience 
• Familiar with alarm systems, public relation, and leadership skills
• Knowledge of CCTV systems and computer applications (Outlook, Excel, Word) is also required
• Must be self-motivated and initiated learner, reasonable knowledgeable
• Extensive client awareness, security intensive, action oriented, able to assimilate data, juggle priorities, make quick decisions, able to take direction from more than one person, patient, good overall deportment, strong leadership skills and foster a strong team in a positive work environment