Integrated Solutions Manager Uganda

Position/Employment type:

Integrated Solutions Manager Uganda

Organization/Reporting line:

Reporting to the Country Director - Uganda

Place of work/Travel:

GardaWorld Kampala, Uganda

Contact and Cooperation:

Internally:

Contact and cooperate with Operations, Finance, HR, Legal, Procurement, Sales, and Business Units Heads

Externally

Contact and cooperate with Clients, Local and International Technology Partners, Equipment Suppliers, Technology Consultants, Government Agencies, Architects, Engineers, and System Integrators.

Job Summary:

Develop and manage the Integrated Solutions Business in Uganda. This is a client-facing role with a strong emphasis on the integration of technology to reduce a client's overall risk profile and to deliver cost and operational efficiencies to their operations. The ISM will lead and be responsible for all Technical Sales (including survey, design, presenting, negotiating and closing, etc.). The role will also be responsible for all technical operations.

Key Responsibilities:

• Responsible for the P & L and operations of the Business Unit to deliver a) exceptional value to our clients, b) sustainable month-on-month organic growth to meet and exceed budget, and c) a truly aligned high-performing team.
• Work in close cooperation with the head of sales, CRM, and Operational team in developing integrated technology solutions for the Uganda market. Actively promoting and developing the integrated solution business with current and new clients.
• Responsible for the in-time and in-budget implementation of projects; lead in the development of the business unit’s budgets and strategies to achieve its growth plans. Lead and monitor the implementation of approved budgets and plans. Develop organizational arrangements, systems, and processes to enable the efficient and effective deployment of resources in line with business QA and growth requirements.
• Manage client relationships by giving regular updates and convening meetings to ensure compliance with service delivery expectations and SLAs.
• Provide leadership and direction for the integrated solutions operations team. Manage staff up-skilling within the department to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps, and designing training programs as part of a succession plan.
• Responsible for cost and pricing of all integrated solutions proposals and working with the Commercial Support Team to develop the technical proposal (including all the necessary technical drawings, designs, equipment specification sheets, etc.)
• Work within the senior management team in the development and achievement of collective goals (specifically in support of the country's sales efforts).
• Develop and deliver robust internal and external performance reports. Contribute to the development and delivery of accurate financial reports to the Country Director.
• Facilitate the internal audit process and be responsible for implementing the ensuing action plans. Manage and maintain the business line SG&A budget and ruthlessly control project costs to ensure maximum profitability.
• Mobilise new contract wins with the in-house team and where necessary, specific project teams. A full and accurate understanding of the project deliverables and SLA which must be briefed to the client and the Country Director as needed.
• Deliver a rolling operational excellence program to include:

• Training and certification of technical staff on the applicable systems provided by OEMs.
• Business development training for all staff.
• Health and Safety program that includes the implementation of Toolbox talks and Risk Assessments.
• Upskilling and implementing the training program for all staff within the business unit.
• Ensuring all technicians are equipped with all the necessary tools and equipment.
• Implementing the customer service communications and maintenance protocol through CRM.
• Managing the service/maintenance schedule through CRM's Field Service Management platform.
• Work with HR to manage the GW Awards and MRT of the Month Awards.

• Responsible for only deploying equipment, systems, and technologies which are compliant with the SS-MEA integrated solutions standard and or have been approved by the SS-MEA Technical Solutions Director.
• Responsible for all the business unit's sales and business development. Provide any support to the Company's marketing activities such as sales campaigns, conferences, presentations, sporting events, etc. Lead on any specific POCs to support sales efforts and or the trial of new equipment/technologies for the company.

Authority:

As directed and delegated by the Country Director Uganda

Accountability:

The Integrated Solutions Manager is accountable to the Country Director for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPI’s.

Competencies:

• A visionary leader, energetic with the ability to transform, inspire and motivate teams to produce quality output within strict timeframes
• Strategic and logical thinker, ability to see the big picture and formulate strategies for the company and contribute to the achievement of the company’s overall objectives
• Demonstrate ability to build cohesive teams and provide others with clear direction and sets measurable and achievable goals for subordinates
• Enthusiastic, results-oriented with excellent communication and presentation skills
• Influential with an ability to work and interact with internal and external stakeholders at all levels
• Commitment to results, customer-focused and goal-driven
• Ability to grow, support and develop talent within the department
• High moral standing with impeccable integrity

Qualifications & Experience:

• Technical business development experience in IT, Network, CCTV, Access Control, Fire Detection, Fire Suppression, VMS, PIDS, C3, and integrated solution design.
• Proven track record in leading technical operations teams along with separate project-specific delivery teams.
• Minimum ten (10) years of security service experience with at least 5 years in a senior position in the commercial security service industry.
• Technical understanding of commercial security and integrated technology solutions.
• Demonstrable experience in delivering innovative integrated solutions for clients where their risks/losses were better mitigated/reduced and delivered operational and cost efficiencies.
• Solid appreciation of financial models and proven ability to deliver stretching financial and non-financial targets.
• Experience in developing individuals and fostering their career advancement including suitable coaching and mentoring abilities.
• Proficiency in ICT and Communications.