Lobby Ambassador - Corporate

Ready to suit up as a Lobby Ambassador

GardaWorld is seeking a polished and highly experienced Lobby Ambassador to represent a high-profile client in an upscale corporate environment. This is not just a security role - it's a front-facing position that blends safety, service, and sophistication.

As a key member of GardaWorld’s elite security services team, you will serve as both a trusted protective presence and the first impression for all visitors and staff. Your role is to provide a secure yet welcoming environment, delivering a concierge-level experience while maintaining strict access control and discretion.

What's in it for you?

• Competitive hourly wage of $26
• Full-time temporary opportunity: Monday - Friday from 08:00 AM to 04:00 PM
• Temporary role consisting of 2 - 3 months with other roles available after contract ends
• We invest in you by covering the cost of ongoing training and continuing education through GardaWorld Academy
• Career advancement opportunities across GardaWorld, with pathways to Security Supervisor and other leadership positions
• Work with a supportive team that values professionalism, integrity, vigilance, and respect
• Uniform provided at no cost
• Opportunities to build your security experience while developing valuable customer service, communication, and leadership skills

Responsibilities for Lobby Ambassador

• Maintain a calm, low-profile, and watchful protective presence throughout the office to safeguard the principal and ensure a secure environment.
• Serve as the first point of contact in the lobby, greeting the principal, VIP guests, and visitors with discretion, professionalism, and warmth.
• Enforce access policies, verify credentials, monitor check-ins, and ensure only authorized personnel are admitted into secure areas.
• Continuously assess the environment for risks or suspicious activity. Respond appropriately to potential threats or incidents using GardaWorld’s security protocols.
• Act as a key liaison during emergency events (fire, medical, evacuations), ensuring the principal’s safety while coordinating with building personnel and first responders.
• Utilize building surveillance, alarm, and communication systems to maintain real-time situational awareness and ensure readiness.
• Coordinate closely with the client’s executive assistants, building management, internal staff, and GardaWorld’s local command structure to align on protocols and expectations.
• Maintain detailed shift logs, visitor records, and incident reports in accordance with GardaWorld and client reporting standards.
• Maintain a polished, well-groomed appearance, demonstrate emotional intelligence, and remain alert, composed, and responsive throughout the workday.

Qualifications for Lobby Ambassador

• Be authorized to work in Canada
• Hold a valid BC security license
• First aid certification - OFA 1 - Required
• Exceptional customer service skills
• 3+ years of experience in a concierge/lobby security role
• Prior experience in high-profile, customer-facing environments strongly preferred
• Proven ability to identify and mitigate threats, de-escalate conflict, and maintain a composed presence under pressure
• Proficient in operating CCTV, access control, and emergency response systems
• Good eyesight and excellent ability to maintain focus
• Alert, detail-oriented, with strong situational awareness
• Proficient in basic phone & computer skills 
• Exceptional customer service skills