CVS Supervisor

We are hiring a CVS Supervisor for our Victoria, BC branch.

What you will be doing

• Review of daily reporting of all customers (For different functions e.g., Deposit Processing, ATM Rec, Cheque investigations, Suspense account management)

• AML reporting/verification for client

• Billing- Data Collection for Monthly CVS Billing

• Assisting Manager with Daily Metrics Data collection

• Assisting in investigation of Daily Outages and actioning as required (Pulling TRs, requesting rebalances, performing offsets, maintaining the daily differences tracker)

• Assisting with CVS Claim Investigations

• Ensuring all programs (Compass & Money Manager) are updated with current information.

• Emergency Cash Parcel Management

• Responding to customer emails, inquires in a timely & professional manner

• Support/Forecasting cash volumes for one of our clients.

What we offer

• Competitive salary and benefits

• Permanent position

• Free, onsite parking

• International company offering many career opportunities

What we are looking for

• Working/Practical knowledge of Cash Vault Services operations is a key requirement

• Strong Knowledge of Computing systems such as: Word, Excel, and MS Office applications

• Strong knowledge of current customer base

• Reliable, conscientious, and responsible

• Highly organized and work with minimal supervision

• Strict attention to detail, accuracy in analysis

• Exceptional time management and organizational skills

• Excellent Customer Service skills

• Strong communication skills both oral and written

• Eager to work in a fast-paced environment and to cope with pressure and tight timelines

CSWC