Shift Supervisor, Library Setting

Are you ready to suit up?

If you are looking for a job where you will be working with the public, this is the job for you! As a  Library Security Shift Supervisor, you will play a key role in leading and motivating a team of  Security guards during your shift  and ensure the safety of workers, businesses and the public. 

We provide people with growth opportunities. 30% of our frontline employees are promoted to become part of our operation teams. 

We’re growing our ranks in Winnipeg now more than ever! With our wide variety of contracts, we have a position that will accommodate your needs and help you reach your goals. 

What's in it for you?

• Pay rate: $20.10
• Shifts: Monday to Thursday (1630-2030), Saturday (1000-1700), Sunday (1230-1730)
• Career advancement opportunities
• Health Benefits
• Excellent Benefits
• Complete Security Uniform
• Site accessible by public transportation 

What does a Security Shift Supervisor in Winnipeg do?

• Manage and lead a team of Security Officers during the shift 
• Ensure efficient Security operation in the site
• Assist the site supervisor in seamless security operations
• Resolve client  complaints and queries
• Ensure Security protocols are followed efficiently by all the security guards
• Ensure guards are adequately trained as per the site protocols and procedures
• Responding to tenant requests
• Emergency Response
• Monitor closed circuit cameras  
• Coordinate response to incidents  
• Incident and daily reporting according to the site requirement and standards.
• High level customer service to all customers and tenants 
• Removal of unauthorized individuals 
• React quickly and professionally during emergencies or stressful situations.
• Conflict de-escalation and trauma-informed safety approaches, with a focus on anti-racism and cultural awareness.
• Effective written and verbal communication skills, with fluency in English for clear and calm interactions.
• Provide a visible security presence on all floors of Library and Skywalk during operational hours.
• Offer site information and directions to the public, maintaining a friendly and professional demeanor.
• Collaborate effectively with library staff, Community Safety Hosts, and Crisis Workers to create a safe and welcoming environment.
• Follow opening and closing procedures, including locking/unlocking doors, elevators, and rooms, and activating/deactivating alarm systems.
• Maintain a list of contractors and other visitors
• Maintain detailed logs of unusual occurrences.

Qualifications to become a Security Shift supervisor in Winnipeg

• Good verbal and written communication skills
• Previous experience in maintaining excellent relationship with the client
• Previous Security leadership or supervisory experience
• First Aid training is mandatory to work at the site. If a guard already has it, that will be beneficial; if not, they must be willing to complete it.
• Physically and mentally fit to perform duties.
• Tactical experience ( Asset)
• Good with Technology
• Valid Manitoba Security Guard license
• Customer service oriented
• Must be able to work day shifts.
• Problem-solving skills
• Ability to work in a stressful environment
• Strong customer service skills.
• Good computer literacy.
• Familiarity with security systems, including access control, alarm panels, and CCTV.
• Free Parking not available