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YEG Operations Manager - Edmonton

Business Unit:  Aviation Services
Career Area:  Operations and Administration

Winnipeg, MB, CA Edmonton, AB, CA



Watch your career take flight at GardaWorld!


GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals understand that travel still needs to be a positive experience and know how to respond to challenging situations. The friendly, approachable manner of the GardaWorld team is part of what sets us apart.


Headquartered in Montreal, Canada, GardaWorld is the world’s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 48,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East. GardaWorld offers great opportunities for personal growth and advancement.


We are currently hiring an Operations Manager, (OM), for the Edmonton International Airport, on a Full Time basis. Reporting to the General Manager, (GM), the Operations Manager oversees day-to-day operations providing the Checkpoint Managers, (CPM), with direction, guidance and support to ensure operational effectiveness.



Major Accountabilities / Responsibilities include, but are not limited to, the following:

  • Oversees and manages all aspects of site planning, organizing, training, monitoring and achieving the overall performance expectations of CATSA, Transport Canada and GardaWorld
  • Ensures site operations comply with GardaWorld and CATSA’s financial, operational and security SOPs, procedures, policies and programs
  • Monitors operational performance metrics and suggests operational improvements. Identifies needed performance improvements by analyzing internal data and external best practices. Makes timely, intelligent, realistic recommendations for reactive and proactive change
  • Provides GM information to help with long-term strategic planning
  • Develops and implements CPM schedules and tracks all vacations, time off, leaves, etc.
  • Manages CPM performance
  • Oversees and manages all aspects of the CATSA operational staff relationship
  • Directs, motivates and coaches the performance of direct reports. Communicates and discusses site performance with direct reports regularly including regular performance reviews
  • Executes employee programs for direct reports (i.e., reward and recognition, retention, recruitment and engagement)
  • Conducts interviews for CPM roles in collaboration with GM
  • Travel to other bases to provide assistance if required



Job Benefits:

  • Competitive compensation & benefits package
  • Parking is provided as a taxable benefit
  • Training and career development



Ideal Candidates Possess:

  • Analytical, detail oriented and technically astute
  • Self-motivated, with the ability to work both independently and in a team environment
  • Easily adaptable to change and must embrace new challenges
  • Professional demeanor with ability to develop cooperative working relationships in all areas of the business



Desirable Skills & Attributes:

  • Strong and proven Leadership and Management Skills
  • Excellent communication skills at all levels
  • Strong influencing and negotiating skills that promote commitment to action
  • Strong team player with a positive and flexible approach to develop teams
  • Excellent proven problem solving skills



Application Requirements:

  • Post-secondary education in a relevant field (e.g. business/commerce, business management, etc.) OR equivalent combination of education and experience
  • 3 - 5 years’ experience in a related field
  • Advanced proficiency with MS Office Suite specifically in Excel and Access
  • Proven experience of managing teams
  • Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document
  • Ability to obtain and maintain a security clearance and Secret Clearance
  • No previous criminal background for which a pardon has not been granted
  • 18 years or older



GardaWorld is an equal opportunity employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, disability or any other protected status.


Internal candidates will have priority. We thank all applicants for their interest in the position; however, we will communicate only with selected candidates.


GardaWorld: Business solutions and security services for a complex world

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Operations Manager, Business Manager, Manager, Operations, Management