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YWG Performance Manager - Winnipeg

Business Unit:  Aviation Services
Career Area:  Operations and Administration

Winnipeg, MB, CA


Watch your career take flight at GardaWorld!


GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 27 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions.


Headquartered in Montreal, Canada, GardaWorld is the world’s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 48,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East.


GardaWorld offers great opportunities for personal growth and advancement.


We are currently recruiting a Performance Manger for Winnipeg International Airport on a permanent full-time basis.


Reporting to the Operations Managers, the Performance Manager is responsible for directed oversight on screening positions, procedures and officer conduct as governed by GardaWorld and CATSA’s SOPs, procedures, policies and programs. Our Performance Managers undergo specialized training, both in class and on-the-job, in order to acquire the knowledge required for screening operations and aviation security. 



  • Conducts Directed Oversight on uniform adherence, screening positions, procedures and officer conduct as governed by GardaWorld and CATSA's SOPs, procedures, policies and programs
  •  Documents data to measure SOP compliance and Screening Officer performance. Highlights issues, inconsistencies, and trends in scorecard data to assist departments with continuous improvement and root-cause analysis and internal Performance Improvement Plans
  • Participate in GardaWorld Performance Committee (GPC) meetings. Assist with the development, issuance and tracking of Corrective Action Plans based on GPC outcomes
  • Conduct Performance Partnership Reviews (PPR) Screening Officers ( probationary, 30/60/90 and 180 day reviews and annual reviews)  
  • Observe and provide coaching, correction and overall feedback to Screening Officers
  • Intervene, discipline or coach/correct immediately  as required
  • Conduct all internal investigations and associated reports for all events such as, but not limited human resource events, security events and attendance events
  • Issue discipline including verbal warning, written warnings, suspensions, terminations and grievance settlements
  • Contribute to GardaWorld Effectiveness Plan (GEP)
  • Supports recognition of employees. (Ex. GardaStars nominated through GardaWorld.me)
  • Interviews, selects and hires Screening Personnel with support from HR
  • Conducting Shift Briefings
  • Communicate with the wider GardaWorld team, CATSA, airport SOC etc.
  • Ensures screening equipment is properly completed.
  • Ensures controlled uniform items and equipment are secured
  • Other duties as required


  • Competitive total compensation package
  • Participation in our Performance Incentive Program
  • Immediate professional and personal growth opportunities


Eligibility Requirements:

  • Must be a Canadian Citizen or a Permanent Resident
  • No previous criminal background for which a pardon has not been granted
  • Available to work and commute day and night shifts, including weekends and statutory holidays
  • Minimum 3 years’ experience in a related position or field
  • Ability to obtain a security clearance and successfully complete a background check
  • Physical requirements include but are not limited to standing for long periods of time


Skill Requirements:

  • Strong team work abilities and interpersonal skills
  • Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and co-workers
  • Leadership necessary to handle on-the-spot decisions and ability to act calmly under pressure
  • Strong influencing and negotiating skills that promote commitment to action
  • Highly organized and results driven individual who is able to prioritize and handle multiple tasks
  • Ability to work within a structured, highly regulated environment
  • Full fluency in English



  • Previous experience in a unionized environment
  • Previous experience in a service delivery environment with multiple customers and stakeholders
  • Knowledge of Key Performance Indicators and Quality Control
  • Aviation Security knowledge and/or experience
  • Fluency in French


Additional Notes

  • Travel may be required for training. Other travel may be requested when assistance is required at other airports
  • Applicants must clearly demonstrate in their resume that they meet all requirements. Failure to provide sufficient and clear information will result in disqualification
  • Screening test(s), interviews and reference checks will be conducted for selected candidates


Applications will only be accepted online via www.garda.com/careers


We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates. Preference will be given to qualified internal applicants. 


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Performance Management, Manager, QC, Human Resources, Management, Quality